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The Role of Technology in Workforce Engagement Management

Writer's picture: Agne SiozinyteAgne Siozinyte

workforce engagement management

In today's competitive business environment, it is more important than ever for businesses to have a highly engaged workforce. Employee engagement is essential for driving innovation, productivity, and profitability.

Technology can play a significant role in enhancing workforce engagement. Here are some of the ways technology can help, along with some statistical facts:

  • Personalization: Technology can be used to personalize the employee experience. For example, businesses can use data to track employee preferences and deliver content and resources that are relevant to them. According to a study by Deloitte, 89% of employees are more likely to be engaged when their work is personalized.

  • Communication: Technology can help businesses improve communication with employees. For example, businesses can use tools such as instant messaging, video conferencing, and social media to stay in touch with employees and keep them informed about company news and events. A study by Cisco found that 87% of employees believe that real-time communication is essential for their productivity.

  • Collaboration: Technology can help businesses improve collaboration among employees. For example, businesses can use tools such as project management software and cloud-based storage to make it easy for employees to share files, collaborate on projects, and track progress. A study by McKinsey found that companies with high levels of employee collaboration are 2.5 times more likely to be innovative.

  • Learning and development: Technology can help businesses provide employees with the training and development they need to be successful. For example, businesses can use e-learning modules, online courses, and webinars to deliver training content to employees on-demand. A study by the Aberdeen Group found that organizations that invest in employee training and development are 21% more likely to have engaged employees.

  • Employee recognition: Technology can be used to recognize and reward employees for their contributions. For example, businesses can use tools such as employee recognition software and social media to celebrate employee achievements and milestones. A study by Globoforce found that employees who are recognized for their work are 38% more likely to be engaged.

By using technology effectively, businesses can create a more engaged workforce that is more productive, innovative, and profitable.

In addition to the benefits listed above, using technology to enhance workforce engagement management can also lead to:

  • Increased productivity: Technology can help employees save time and work more efficiently, which can lead to increased productivity. According to a study by the Society for Human Resource Management, organizations that use technology to improve employee engagement are 10% more productive.

  • Improved decision-making: Technology can help employees access and analyze data more easily, which can lead to improved decision-making. A study by the Harvard Business Review found that companies that use data analytics to make decisions are 23% more likely to be profitable.

  • Reduced costs: Technology can help businesses save money on things like travel, training, and printing. According to a study by the Aberdeen Group, organizations that use technology to improve employee engagement can save an average of $1,000 per employee per year.

  • Improved customer service: Technology can help businesses provide better customer service by providing employees with the tools they need to quickly and easily resolve customer issues. A study by Forrester Research found that companies that use technology to improve customer service are 15% more likely to retain customers.

Overall, technology can be a powerful tool for enhancing workforce engagement. By using technology effectively, businesses can create a more engaged workforce that is more productive, innovative, and profitable.



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